Terms and Conditions

WEBSITE TERMS OF SERVICE

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s)
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Shipping and Returns policy

SHIPPING INFO

Australian Orders:

Orders are dispatched from our warehouse within 2-3 business days of the order being received and paid in full. We use a courier service and Australia Post for all package deliveries and customers have the option to choose between regular post and express post. Due to a fraudulent claim of a customer not receiving their items, a signature will be required for all AusPost deliveries. If regular post is your chosen option please ensure you give details of where the courier may leave your delivery if you are not home.

Express Post we use Australia Post and is normally received within 1-2 business days after being dispatched only if your shipping postcode is within the Express Post network. If you are located outside the network, please refer to the AusPost website for exact Express transit times.

Regular Post we use a courier service and is normally received within 2-7 days after being dispatched depending on delivery postcode.

AusPost will also be used for PO Boxes and lockers.

We cannot guarantee exact delivery dates unfortunately as once your order has been posted, its up to the couriers or AusPost to get it to you on time. If you believe your order is lost or stolen in transit, please allow an additional 4 business days past the expected delivery date before contacting us and we will then be able to lodge an enqiry with AusPost or the couriers on your behalf.

WHOLESALE ORDERS WILL BE SHIPPED VIA COURIER

International Orders:

Yes we ship worldwide! Shipping costs are automatically calculated on the shopping cart page- All you need to do is enter your country and postcode and this will accurately show you exact shipping costs. The same 2-3 business day handling time applies to international orders. You will have the option of registered post or express post and each varies greatly based on destination.

All orders will be dispatched from our Australian warehouse.

RETURNS POLICY

Cancellation
Kozy Koala products are made by hand, with love and we put a lot of time into ensuring each item is perfect.
We do not cancel orders due to change of mind as once we have commenced manufacturing your items, we are unable to accept cancellations. We reserve the right to refuse to cancel orders, at our sole discretion.

RETURNS/REFUNDS/EXCHANGES
We put a lot of love into our Kozy Koala products and we know you will love them as much as we do!
All products are carefully handmade and inspected for defects before they are shipped to you. If you receive your item and you believe it to be faulty please contact us within 24 hours at: info@kozykoala.com.au and notify us of your order number and the alleged faults. Please include corresponding photographs where appropriate.
If we believe you are eligible for a refund or exchange we require your goods to be sent to us within 5 days of original receipt. Goods must be unused and in new and saleable condition, including any original tags or packaging. Please also provide us with your original online receipt/email or tax invoice as proof of purchase. Please return your items using an insured and tracked method of postage. Kozy Koala will not action returns that do not reach us safely and on time. Customers will be responsible for return shipping charges.

After we inspect your goods, we will notify you as to whether a refund or exchange is appropriate. We reserve the right to refuse refunds or exchanges if we believe your product is damaged due to some misuse on your part, including non-compliance with care instructions. Assessing goods and processing refunds or exchanges is at our sole discretion.
If approved, refunds will be processed to your original method of payment within 5 business days. If an exchange will be provided, we will ship your new item to you as soon as possible.
Due to the fact that our products are handmade to order, we are unable to provide refunds or exchanges purely for change of mind. All items on our website are accompanied by detailed information including their dimensions. Please consider whether the specific product is right for you before confirming your order.

Privacy Policy

KOZY KOALA’S PRIVACY POLICY

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.